Doug’s Blog

There is a small vendor in downtown Calgary that normally makes excellent Montreal smoked meat and Reuben sandwiches. In fact, after going there a few times I became a regular customer. The owner is really personable and the walk is a nice break to the day.

Yesterday, I ordered the “regular”, a Reuben. I also mentioned that the last couple of times, the sandwich had not been quite up to par. Without a moment’s hesitation, she refused to let me pay and insisted this sandwich was on the house. A free lunch was not my goal, I just wanted what I […]

Continued from Part 1 – A Chicken and Egg Business

I am a firm believer in reading, studying and learning from others… it saves a lot of time (by not having to repeat the mistakes of others). Many ideas are worth considering even if they are later discarded. To be creative in business (or anything) you need lots of perspective.

But for balance, make sure you also read about the people who were successful before the book… they may not be as stylish or fun to read as the professional authors, but the proof is in the results.

There is no one […]

Have you ever noticed that the majority of top selling business authors and personal motivators claim to be successful business people? Most are… now.

But guess what? Often, their successful business was writing, speaking and teaching the content of their book.

Which came first, a successful business or the book?

The chicken or the egg?

Update – Another Chicken and Egg Situation: Seth Godin also mentions web sites that make money teaching people how to make money using web sites.

Part 2 – The Chicken Omelet

As stated in his latest book, “Awakening the Entrepreneur Within” by Michael Gerber, there are two types of dreams (goals):

• Personal
• Impersonal

Personal dreams are those that apply (mostly) to you: buying a new car, world travel, losing weight, going to the gym, getting rich, finding yourself, personal development, etc. The thing is… personal goals are fleeting. Once you achieve them they quickly lose their ability to bring you satisfaction and need to be replaced by new goals… over and over.

Impersonal dreams are those that affect everyone but ourselves. There is a sense of creation, changing the world (or a part […]

There are two (maybe three) types of small business.

The first type of business (owner operated) is what happens when someone who is really good (the expert) at doing something (or someone who really wants to do something because it’s a hobby or passion) starts a business built around that capability. If you are a great plumber, you may get into the plumbing business. If you are a good lawyer you may open up your own practice. If you are good at fixing computers, you can start up a computer repair business. If you love dogs you may start a dog […]

Disclaimer: This fable is only loosely based on a true story and any resemblance to real people is purely coincidental.

Once upon a time three inspired information technology technicians working for a large consulting company decided to start a business. One was an architect, one was a project manager and one was a developer. One became the CEO, one became the salesman and one became the lead technician.

This was a time of plenty. Everyone was starting a technology business and overnight success was coming to companies that had nothing to show… no products, no customers and no revenue… the gold […]

Are you a complainer? Nearly everyone is to some degree.

If you complain often then chances are you are creating your own “bad luck”.

I was eating breakfast over the weekend and one of the morning shows had a minister talking about the power of negative thoughts. The more you focus on something not happening (or bad things) the more these consume your thoughts and the more you get what is in your thoughts. The strong emotions tied to your negative thoughts:

• Attract the outcome that dominates your focus… unfortunately the negative one,
• Attract other complainers, and
• Reinforce the subconscious mind which can lead […]
  

Have you ever noticed that customer support seems to be an afterthought for many companies? They treat customer support as a cost centre to be minimized.

PenForms is an application we built and are hosting for completing annual filings of federal pension returns. As the filing deadlines near, stress levels often go up with end-users. We provide e-mail and phone support for all subscriptions.

I just received a really positive e-mail from one of our PenForms clients (I am happy to say we have more of these):

"To whom it may concern;

Over the last two weeks I have […]