The lessons in a nutshell:

  • Always focus on your customers first; not your competition or anything else.
  • Invent – Don't settle for either or; invent a solution that gives you both… invent for your customers.
  • Think Long Term – Keep your eye on the long-term payback and not the quick results. If you are doing the first two in conjunction with this you will eventually do well.
  • It is always Day 1 – There are always new opportunities to focus on customers, invent and think long-term.

You can also watch the video directly on YouTube.