The lessons in a nutshell:
- Always focus on your customers first; not your competition or anything else.
- Invent – Don't settle for either or; invent a solution that gives you both… invent for your customers.
- Think Long Term – Keep your eye on the long-term payback and not the quick results. If you are doing the first two in conjunction with this you will eventually do well.
- It is always Day 1 – There are always new opportunities to focus on customers, invent and think long-term.
You can also watch the video directly on YouTube.